*Current Lead Time on Crates is 3-4 Weeks*

Warranty Information

10-Year TNC Crate Warranty

We at TNC Crates strive to build a quality product that is US made and built custom to your needs, while we have spent hours making your custom crate things can happen and we want you to know that you are covered! All crate hardware and craftsmanship are covered for 10 years from manufactured defects. Free replacement parts or even a crate replacement is provided within this 10 year timespan to the original purchaser (and is non-transferrable) on the following:

  • Parts, hardware, material and workmanship defects that fail under regular use.
  • Shipping charges for any warrantied work during the first 12 months of coverage will be paid for by us.
  • Warranty work after 12 months from the purchase date will be the responsibility of the purchaser.

Whats not covered under the warranty?

  • Damage caused by accidents, lack of care, exposure to materials and chemicals, cosmetic damage, and wear and tear.
  • Damage caused by the dogs including biting, scratching, salivating and bodily fluids.
  • Misuse or alterations to the original crate design and function.

Should you experience an issue with your crate, please contact us immediately so we are able to resolve the issue as soon as possible. In no situation will our liability exceed the purchase price of the products purchased. Should a product become unavailable, we will make every effort to replace or repair, but reserve the right to replace the unavailable item with the equivalent part based on availability.

Dog Damage Warranty

Available only on our escape proof models, our dog damage warranty is included beyond the standard 10 year warranty to cover dog damage! If your dog damages the crate, causing a safety hazard to the dog when inside the crate, we will replace or repair the damaged parts.

Shipping will be covered by TNC Crates for the first year of purchase. After 12 months shipping, if needed, will become the purchaser's responsibility. Please note that replacement parts are limited to 1 replacement per part, per crate order.